It's very limiting to only have one first name field - especially when we are sending follow up communications through the program. Many of our contacts have a formal name and a preferred/nickname that are different. It would be great to have at l...

I have a longer post about this on the discussion board so I will try to be more brief and to the point here. There are a variety of agent level and campaign level statistics that are needed. Below you will find a list of potential statistic names...