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Allow a prospect to schedule a Callback at a specific day and time per the Prospects request
No description provided1
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Able to View the Donor Category for Constituents
Please consider adding the donor category to the information that appears to callers.3
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Report Results in Text Mode
It would be extremely helpful for a caller to report a result from a text conversation. For example, if a prospect responds they don't want to give, that should be reported as a Refusal but there is currently no way to report that result in GF. We...1
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Call monitoring needed for caller training
It would be very helpful to have the ability to monitor agents' calls for training and coaching purposes. We have tried coaching with the one-sided conversations we can hear, but it would be much more beneficial to the callers if we could listen t...1
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Enhancing the Callback Feature of Guided Fundraising
I have some additional suggestions for improvement for Guided Fundraising. First, I have two suggestions for the callback feature. It would be helpful if you could assign a callback with a specific student. For example, some of our alumni request ...2