Hi! Thanks for your feedback. We do have a feature that allows agents to schedule a call back. Once the call has ended, or if the agent clicks "Continue without Calling" they will see a button appear that reads "Schedule Call Back." That button will allow the agent to select and time and date for a call back.
Guest
Hi! Thanks for your feedback. We do have a feature that allows agents to schedule a call back. Once the call has ended, or if the agent clicks "Continue without Calling" they will see a button appear that reads "Schedule Call Back." That button will allow the agent to select and time and date for a call back.