Enhancing the Callback Feature of Guided Fundraising
I have some additional suggestions for improvement for Guided Fundraising. First, I have two suggestions for the callback feature. It would be helpful if you could assign a callback with a specific student. For example, some of our alumni request to talk to a student from a specific college, so it would be helpful in this scenario. Also, it would be helpful to schedule a callback in the texting feature. As you know, when a prospect replies to a text message it stops their play. Many times, the prospect has a simple response that indicates that they would like to continue to be called. To perform these callbacks, we have been doing manual callbacks from our landline phones. If there was a callback feature in texting, it would be helpful to streamline our processes.
Thank you!
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Guest
- Dec 21 2020
Related ideas
YES TO PERRY'S COMMENT. Very important. We use text less and less because it's such a burden to accurately code these.
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I upvoted this but most importantly I want to add it would be a game-changer if we could add prospects back to the calling pool after they text. It's frustrating that we don't have the ability to this and I think really weakens the overall texting ability and design of the plays. Because of this, for our campaigns, we've only set up texts at the end of the play as a "last chance" or "we missed you" message. Many of our prospects do want to talk to the students - the text gets their attention and lets them know we're trying to connect and makes them ready for a phone call (this is critical as the last few years spam calls have gotten out of control). Thanks!
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