Active agents should automatically appear in the top of the list

Can you please look into adding and interface with Raiser's Edge where we could pull prospects directly from there into Guided Fundraising based on a query and also so updates can be added to existing Raiser's Edge records once approved by an admi...

Although only 4 callers at a time can be calling, I work currently with a pool of over 30. Even when Active are sorted to the top, I have to resort with every change. Please make it so only the Active callers are visible, or that Active callers de...

Is there any way we can have more options of ding sounds to choose from and can this be changeable by each agent? Might make the ding sound more approachable to those who may not like it or would like to turn it off.

While the new caller ID feature is great, I think it could be beneficial to utilize visual caller ID for mobile devices. In addition to hopefully increasing answer rates, this would also represent the programs using Guided Fundraising in a visuall...

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If the staff uploading data does not want STOCK or GIK to show on the record it is not intuitive that do not map does not exclude them from showing up on the record. Ideally, do not map means - don't pull these on the record so that the data shown...

The majority of our gifts through Phonathon are through real time credit card processing between student and prospect. With the method described in the July Notes, I foresee a massive drop in fulfillment. We need to retain that functionality for t...

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Texting is highly regulated by the FCC. It would be great to be able to receive more training on setting up texting campaigns within Guided Fundraising. Helpful verbiage that has been successful for other universities, and guidelines on ensuring w...