It would be helpful for Staff users to be able to edit call results within Guided Fundraising. As it stands now, if an Agent makes a mistake while selecting a result code (and, let's be honest, this will happen to every Agent as they learn the job...

I have a longer post about this on the discussion board so I will try to be more brief and to the point here. There are a variety of agent level and campaign level statistics that are needed. Below you will find a list of potential statistic names...

It would be extremely helpful if there was a way to see who was the last person who spoke to a donor, what step in the play they ended on, and what the outcome was all in one report. Right now I'm having to download 3 different reports and cross c...

It would be extremely useful from a data management perspective to select date ranges for all the Analytics tabs, not just 'Overview.' While having that functionality in 'Overview' is very helpful for high-level reporting, the most actionable data...

When we pull our agent call log report at the end of each month, it is extremely hard to tell when a call note was left. Even though each call is time stamped, the notes continue on with a prospect regardless of if the note was left on that call. ...

It would be really great to have the option to download a report of all Agent Text Logs. Right now it seems to only collect texts that have a result option, but my people don't use that for texting. I think it just makes sense to have access to al...

It would be very helpful if the Donation Summary Report under Analytics would include pledge payments and gifts that came in the mail. Right now, it only counts pledged gifts, but does not include actual gifts (unless made over the phone). We get ...

Be able to view and export only the actual gifts and not the pledges. Be able to view more than 5 gifts at a time. Put phone and web gifts (not pledges) in the same report for simple export and daily reconciliation with cc processor.

It would be really great to be able to pull down all the text messages and replies made by our agents so we can use them as a training resource and can load them for safe-keeping into Raiser's Edge for documentation purposes.

I think it would be helpful if you could set a time range for when you are looking at data on the analytics tab. We often have an afternoon shift and a night shift but with different callers. I think being able to just look at the overview of what...