Add a sharable, nightly dashboard for student supervisors to share with callers. Allows tracking of progress through the night, engenders some competition.

Supervisors and/or staff should have the capability to change outcomes w/i GF before data is imported. Sometimes callers enter the wrong outcome, either by mistake or because the definition of an outcome has a gray area.

It would be extremely helpful if there was a way to see who was the last person who spoke to a donor, what step in the play they ended on, and what the outcome was all in one report. Right now I'm having to download 3 different reports and cross c...

We are calling multiple schools within a campaign and our callers need to be able to see what school they attended. If they are a non-donor, there is no sign as to what annual fund they should ask for.

When our Annual Giving Director reached out for some help on how to remove inactive funds we were told to delete all the gift information and then modify the csv gift load file and change the fund names to “INACTIVE-fund name”. That is an unaccept...

It would be helpful if our agents/ staff could report results in the texting screen. We've gotten a lot of wrong numbers or people telling us they already donated through text and in order to report results now we have to call them and hang up rea...

Allowing agents to set up monthly gifts was an option when we were working with Stripe, now it is not that we are with BBMS.

From the admin side, I find it frustrating that I cannot view the responses to text messages that callers receive. I think this feature would be very helpful in determining next steps with a prospect.

We have donors that say they will mail in their gift and do not want a pledge reminder. Currently, the agent has to add this to the call notes which land in a separate spreadsheet than gifts and pledges. So for someone to record it as a pledge and...