It's very limiting to only have one first name field - especially when we are sending follow up communications through the program. Many of our contacts have a formal name and a preferred/nickname that are different. It would be great to have at l...

NXT has great options to brand an email and include helpful images and links. It's a shame that we can't utilize those in our campaigns.

It would be extremely useful from a data management perspective to select date ranges for all the Analytics tabs, not just 'Overview.' While having that functionality in 'Overview' is very helpful for high-level reporting, the most actionable data...

It would be helpful to partner with a third party who can provide a visual caller ID that will help identify who we are when we call, especially on mobile devices. I know we can set up the caller ID in GF and that should work for landlines, but no...

We would love to be able to incorporate our payment gateway (Cybersouce) reference number within any GF export files. This would save us a great deal of time in terms of manually reconciling and ensuring data quality and creating a brand new post-...

It would be really valuable to have some type of notifications to an admin for received text messages. This could be as simple as a daily email summary to a designated campaign admin for unadressed messages. This would help prevent messages from f...

There are fields available in the manual report exports that are not in the automated sFTP files. Would like to request that the following fields be added to the sFTP files: AGENT CALL LOG Campaign Name Details PROFILE UPDATE Campaign Name Status ...

The manager, supervisor, and administration roles should be able review and respond to text messages from the Guided Fundraising webpage. There is very little benefit in texting right now because it is so difficult to track and manage these effect...

When a call results in the prospect not making a gift or pledge we would like the ability to send an email through the system - with websites, newsletter registration information and other ways they can stay connected to our University without giv...

This is a feature my department used with a previous company to "coach" calls that agents make to give them feedback on how to improve their calls, and listen in for training purposes. It was very helpful when agents were dealing with difficult pr...