When our Annual Giving Director reached out for some help on how to remove inactive funds we were told to delete all the gift information and then modify the csv gift load file and change the fund names to “INACTIVE-fund name”. That is an unaccept...

It would be extremely helpful for a caller to report a result from a text conversation. For example, if a prospect responds they don't want to give, that should be reported as a Refusal but there is currently no way to report that result in GF. We...

We currently use Agent Call Log to measure results we can't see in BBGF like contact rate, pledge rate, cc %, and more by campaign and agent. Having gift amount would allow us to dig deeper and create more robust reporting that isn't available wit...

Our callers have announcements at the start of every shift, but it's a verbal announcement and callers need to write down any important information to help them during the shift. Sometimes things get lost because of how they write it down or how t...

GF makes a pop-up alert: "Constituent falls into two campaigns, which one do you want to add them to?" (One campaign per constituent to prevent multiple calls.) Depending on your query skills and data cleanliness, it would be helpful to be able to...

It's very limiting to only have one first name field - especially when we are sending follow up communications through the program. Many of our contacts have a formal name and a preferred/nickname that are different. It would be great to have at l...

NXT has great options to brand an email and include helpful images and links. It's a shame that we can't utilize those in our campaigns.

It would be extremely useful from a data management perspective to select date ranges for all the Analytics tabs, not just 'Overview.' While having that functionality in 'Overview' is very helpful for high-level reporting, the most actionable data...

Please consider adding the donor category to the information that appears to callers.

Add a sharable, nightly dashboard for student supervisors to share with callers. Allows tracking of progress through the night, engenders some competition.