It would be helpful to partner with a third party who can provide a visual caller ID that will help identify who we are when we call, especially on mobile devices. I know we can set up the caller ID in GF and that should work for landlines, but no...

We would love to be able to incorporate our payment gateway (Cybersouce) reference number within any GF export files. This would save us a great deal of time in terms of manually reconciling and ensuring data quality and creating a brand new post-...

It would be really valuable to have some type of notifications to an admin for received text messages. This could be as simple as a daily email summary to a designated campaign admin for unadressed messages. This would help prevent messages from f...

There are fields available in the manual report exports that are not in the automated sFTP files. Would like to request that the following fields be added to the sFTP files: AGENT CALL LOG Campaign Name Details PROFILE UPDATE Campaign Name Status ...

The manager, supervisor, and administration roles should be able review and respond to text messages from the Guided Fundraising webpage. There is very little benefit in texting right now because it is so difficult to track and manage these effect...

When a call results in the prospect not making a gift or pledge we would like the ability to send an email through the system - with websites, newsletter registration information and other ways they can stay connected to our University without giv...

I wanted to see if they can have an option where we can optionally add a second code to some calls. For example, I keep getting prospects who pledge, but would also like to be sent more information. However, once pledged, the prospect can only be ...

This is a feature my department used with a previous company to "coach" calls that agents make to give them feedback on how to improve their calls, and listen in for training purposes. It was very helpful when agents were dealing with difficult pr...

You shouldn't have to edit each individual step of the play if you want to insert a step along the way. If needing to swap the 3rd step from a call to a text for example you then have to go into each step to reconfigure, instead of being able to i...

When we pull our agent call log report at the end of each month, it is extremely hard to tell when a call note was left. Even though each call is time stamped, the notes continue on with a prospect regardless of if the note was left on that call. ...